RetroRush Return & Refund Policy

We want you to love your RetroRush console. If something isn’t right, we’ve made our return process simple.

Returns & Exchanges

• You can return or exchange your order within 15 days of delivery.
• Items must be in their original condition and packaging.
• If your item arrives damaged or faulty, we’ll cover the return shipping and send a replacement or refund.
• For change of mind, customers cover return shipping.

Refunds

• Once your return is received and inspected, we’ll process your refund to the original payment method.
• Refunds are usually completed within 5–10 business days after we receive your return.

How to Start a Return

1. Email contact.retrorush@gmail.com with your order number and reason for return.
2. Our team will provide instructions and a return label if applicable.

Non-Returnable Items

• Items returned used, damaged, or without original packaging may not qualify for a full refund.
• Returns requested after 30 days of delivery cannot be accepted.

📧 Need help?
Our support team is available Monday–Friday, 9am–5pm GMT at contact.retrorush@gmail.com